Order Cancellation Policy

Your Bestie-to-Bestie Guide on Order Changes

At Pink Pookie, we pour our hearts into curating pieces that make you feel like the main character. Our small team works around the clock to send a little package of joy your way ASAP! To keep our promise of getting trending items to you before they sell out everywhere, we've created this guide for those rare "oopsie" moments.

💔 When You Can Cancel (But Like, Do You Really Want To?)

  • Within 12 hours of placing your order - But remember, we start processing your treasures immediately because we're just as excited as you are!
  • If your order hasn't been processed or shipped - Our team moves FAST (like, TikTok-trend-cycle fast) to get your items packaged with love.
  • Note: Most orders begin processing within 1-3 hours because we know waiting is torture when you're expecting something cute!

✨ Valid Reasons We Understand (But Still Feel Sad About)

  • You accidentally entered the wrong shipping address (we've all had those 2AM shopping spree moments!)
  • An item is unexpectedly sold out (trust us, we're just as devastated as you are)
  • There's been a significant delay beyond 3-4 weeks (which almost never happens because we can't stand keeping you waiting!)

😬 When Cancellations Make Our Hearts Hurt

  • Change of mind - Each piece is specially selected to make you feel amazing! Plus, imagine the FOMO when your bestie shows up in the same piece you almost had
  • Accidental orders - We get it, that "Buy Now" button is tempting for a reason! But our pieces are selling out so quickly for a reason too
  • "I didn't read the description" - Our product details are carefully written with all the tea you need to make the right choice
  • "I forgot to use my discount code" - Reach out to us! We'd rather help you with this than lose you as our fashion bestie
  • "My boyfriend/mom said I shop too much" - We promise not to tell if you don't! 🤫

📱 How to Contact Us (If You Must)

  • Email us at support@pinkpookie.com (but prepare for us to try to convince you how cute you'll look in your order!)
  • Please include your order number and reason
  • Our team will respond faster than you can say "TikTok made me buy it"

💸 Refund Reality Check

  • Refunds take 7-10 business days to process (that's your bank, not us!)
  • During this time, 90% of customers report finding the exact item they cancelled selling for 2x the price on resale sites 🙃
  • Most customers who cancel end up reordering the same item within 14 days (we keep receipts!)

💌 Final Thoughts

Remember that Pink Pookie items are often limited-edition and sell out quickly! That excitement you felt when you hit "Place Order" was real - and we're working hard to deliver that feeling right to your doorstep.

By ordering from Pink Pookie, you're not just shopping - you're joining our community of trendsetters who get their must-haves before they're gone forever.

Still have questions? We're here for you at support@pinkpookie.com (but we can't promise we won't try to talk you out of cancelling your future favorite piece!) 💕